james w. travis

Senior Instructional Designer

BMWC | Indianapolis, IN | January 2024 - Present

• Working with subject matter experts to converting traditional, instructor-led trainings into engaging eLearning courses using authoring tools such as Storyline, Rise, Vyond and Camtasia. 

• Developing style guides and templates to help speed up development times in Storyline and Rise.

• Creating Storyline interactions that can be easily re-used and imported into Rise courses. 

• Designed virtual training avatars using Vyond that serve as the faces of our eLearning courses.

Director of Learning & Development

AnswerNet | Remote | July 2023 - January 2024

• Oversaw the transformation of traditional PowerPoint-based training into engaging eLearning courses, enhancing the accessibility and effectiveness of our educational materials. 

• Managed and developed AnswerNet's cutting-edge Learning Management System (LMS), tailored to our unique needs, to facilitate streamlined training and development. 

• Pioneered the creation of comprehensive onboarding programs customized for each role within the company, ensuring new hires have the resources and knowledge they need to succeed from day one. 

• Successfully implemented an efficient intake process for training and LMS requests, ensuring that educational resources are accessible and responsive to the evolving needs of our organization. 

• Collaborated with other departments to conduct in-depth needs analysis, identifying skill gaps and opportunities for improvement, and devising strategic learning blueprints that align with our organizational goals. 

Senior Instructional Designer

Pretium | Remote | November 2022 - June 2023 *position eliminated due to company reorganization

• Collaborated with various lines of business to facilitate the smooth migration from their existing LMS to Workday Learning.

• Developed standardized templates for job aids and Rise courses, streamlining the development process while ensuring adherence to brand guidelines.

• Pioneered the integration of AI technology into our eLearning projects, enhancing their quality and effectiveness.

• Designed numerous interactive eLearning courses using Storyline, Rise, and Camtasia, which were uploaded, assigned, and managed through Workday Learning.

• Collaborated with colleagues and leaders to establish an efficient intake process using Microsoft Lists, enabling the team and management to effectively track and manage projects.

Training Consultant

Lincoln Financial Group | Remote | August 2019 - October 2022

• Proficiently conducted virtual training sessions using WebEx, Microsoft Teams, and Zoom, instructing both experienced learners and new hires on various tools and technologies.

• Designed and managed numerous interactive eLearning courses using Storyline, Rise, Powtoon, Vyond, and Camtasia, effectively launching them to a wide audience of over 4,500 learners through the SuccessFactors LMS.

• Implemented assessments within the LMS and utilized metrics to evaluate the effectiveness of training courses and sessions.

• Established and facilitated the Lincoln Learning & Development Forum, a quarterly event that provided continuous education opportunities for all L & D professionals throughout the company.

• Produced and hosted a monthly training podcast, catering to client-facing team members.

Learning & Development Manager

Call Center Sales Pro | Remote | November 2018 - January 2019 *position eliminated due to financial constraints

• Contributed to the growth and success of Call Center Sales Pro as a startup by actively participating in the development of comprehensive training processes and procedures.

• Established a robust quality assurance program to maintain and enhance the overall performance and customer satisfaction of the call center.

• Created a comprehensive onboarding program tailored for new hires, ensuring a smooth transition and rapid integration into the team.

Learning & Development Manager

Stericycle | Indianapolis, IN | June 2015 - October 2018 *position eliminated due to company reorganization

• Successfully led and managed a team of trainers and instructional designers across multiple international locations, ensuring smooth training operations for Stericycle’s call centers in the US and Canada.

• Oversaw the comprehensive onboarding process for newly hired team members, providing them with essential orientation, software training, and soft skills development across multiple call centers.

• Played a key role in the successful implementation of new client accounts by thoroughly understanding client processes, proposing efficient workflows, and creating and delivering impactful training content to ensure a seamless transition and client satisfaction.

• Championed personal and professional growth within the organization by developing and delivering leadership-focused courses, including career pathing, time management, and people management, fostering continuous development, and enhancing leadership capabilities.

Learning & Development Specialist

Stericycle | Indianapolis, IN | August 2001 - June 2015

• Designed and delivered customized training programs and software solutions tailored to meet the specific needs of call center employees, ensuring optimal performance and proficiency.

• Designed and managed numerous interactive eLearning courses using Storyline and Camtasia, uploading, assigning, and managing them through the eLogic LMS.

• Conducted on-site visits to Stericycle’s call centers across the United States, providing impactful leadership training sessions to equip people managers with essential skills and strategies for effective team management.

• Created a comprehensive one-week onboarding program for new employees, enabling them to seamlessly integrate into the call center environment. The program emphasized both software training and soft skills development to ensure a well-rounded skill set.

• Designed and implemented a structured 30, 60, 90-day plan that expanded upon the initial training, providing new hires with a clear roadmap for continued growth and success in their roles.

Camtasia

• Created software tutorials, demonstrations, and instructional videos using Camtasia's screen recording capabilities. These projects typically involved voiceover narration that I've done myself or have used AI generated narration. 

• Edited and enhanced videos by using features like trimming, splitting, merging, and rearranging clips as well as adding transitions, titles, and annotations. 

• Created promotional videos to highlight upcoming training programs and initiatives using TechSmith's digital assets as well as assets sourced elsewhere. 

Storyline 360

• Developed highly interactive and engaging online training modules by incorporating various interactive features like quizzes, assessments, drag-and-drop-activities, simulations, and branching scenarios.

• Created scenario based courses that put the learner in a realistic scenario where they could make decisions and experience the consequences of their choices. This enabled learners to apply their knowledge and skills in  a safe and controlled environment. 

• Designed knowledge assessments that could export into an LMS as a SCORM 2004 package from Storyline and use the results to identify training gaps for both the individual learner and our training programs.

• Built realistic software simulations using screenshots of the software paired with triggers, hotspots and keyboard inputs in Storyline.

Rise 360

• Created a brand-approved template with a style guide for our team of developers to use. This allowed the developers to rapidly create content while staying with brand guidelines for the organization.

• Utilized Rise's microlearning tool to quickly create bite-sized learning offerings that focused on one learning objective.

• Integrated Storyline builds into Rise courses when the course needed features or interactions that are not readily available in Rise's pre-packaged templates. 

Vyond

• Developed a dynamic Diversity, Equity, and Inclusion (DEI) video, narrating the journey of a company through its EEO scores, effectively conveying the importance of fostering an inclusive workplace culture.

• Created an engaging Health Insurance Portability and Accountability Act (HIPAA) video in Vyond, protraying the induction fo a new call center employee who learns about HIPAA regulations through interactive scenarios, demonstrating a practice and informative approach to compliance training.

Image Manipulation Software (Photoshop, Illustrator, Canva, SnagIt)

• Edited and enhanced images by cropping, resizing, and adjusting the color, brightness, and contract of images ensuring they align with the desired aesthetic and instructional goals of the eLearning content. 

• Created and customized diagrams, infographics, illustrations, logos, and icons to help convey information effectively.

• Annotated images to callout or highlight specific areas to draw the learner's attention or provide additional information. 

ADDIE

• Conducted detailed analysis of the learners' needs to help tailor the content to ensure it is relevant and engaging.

• Used an iterative approach in the design and development phases so the content was under constant refinement based on the feedback of business partners and subject matter experts. 

• Used Kirkpatrick's Four Levels of Training Evaluation to gauge how the learner progressed from their knowledge baseline. Utilized tools such as learner engagement feedback (smile sheets), knowledge assessments, as well as on the job observations to ensure application of knowledge or to identify potential gaps in training delivery.

CIW User Interface Design

Eleven Fifty Academy | November 2020 | View Certificate

Series 6 - Investment Company & Variable Contracts Products

FINRA | March 2020 | Valid until October 21, 2024

SIE - Securities Industry Essentials

FINRA | January 2020 | Valid until October 21, 2026

.NET Fundamentals

Eleven Fifty Academy | May 2019 | View Certificate

Foundations of Servant Leadership

Greenleaf Academy | September 2018

Indiana Bible College

Religious Studies | August 2000 - December 2002

White House High School

High School Diploma | August 1996 - May 2000